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While others were unable to check in online for their flights and were told they had been 'departed'.
Their tour would take in the ancient Incan city of Machu Picchu in the Andes, the picturesque beaches of Uruguay and, finally, the birthplace of tango dancing, Buenos Aires in Argentina.
Both of London's major airports were affected with people moaning of 'hour-long' delays when the IT glitch brought down the check-in systems and boarding gate systems.
The system then suffered another failure on July 7, 2016, with some holidaymakers even turned away from their flights due to the chaos.
Holidaymaker Amanda Jane Porter tweeted: 'T5 is absolute carnage with systems down!! #stillqueuing.' Another passenger wrote: 'Total chaos at Heathrow.' Laura O'Leary said: 'please sort out your dysfunctional systems.
I have yet again been put off a flight this morning. #joke'A spokeswoman for the airline wrote on Twitter: 'We're experiencing some issues with our check-in system this morning.